Buyer onboarding
From access request to first delivery
What happens at each stage, what the team checks before you go live, and what to have ready for your onboarding call.
The lifecycle
Eight stages from first contact to first delivery
Your onboarding call happens between verification and finding stock. The team sets things up with you, then confirms each go-live check before your first order.
- 01
Request access
Fill in the access form with your company details, ABN and what you buy. Choose Buyer, or Both if you also supply. Free to apply, no subscription.
You · ~5 min
- 02
Verification
The team checks your ABN is active and matches your company, that you buy wholesale, and that there is a contact who can act on the account. Approval comes first, so your invite means you are already in.
Protein Link · Team review
- 03
Register & secure
Open the invite link, confirm your details and set a strong password. Then turn on two-factor sign-in under Settings → Security. One person, one login: the team adds extra users for you.
You · ~10 min
- 04
Delivery details
Enter the address where trucks unload, plus dock, forklift and receiving-hour notes. The team confirms refrigerated freight can reach your site before your first order.
You + Protein Link · Same day
- 05
Find stock
Every listing reads the same way: product, storage state, volume, origin and one price per kg, ex GST. Filter by category, storage, location and price, and save searches to get an email when matching stock lists.
You · ~15 min
- 06
Order requests
Request from a listing or build a cart. A cart splits into one request per supplier, because each ships from its own dock. Suppliers aim to reply the same business day. A declined or expired request costs nothing.
You · As needed
- 07
Pay & track
Once a supplier accepts, refrigerated freight is quoted and confirmed. You see product and freight together before you pay, then pay that order through Stripe. Freight books after payment and you track it from the order screen.
You + Protein Link · Per order
- 08
Receive & reorder
Check temperature, count and condition at the door. Specs, prices, payments and documents stay on every order for your team, and reordering from history takes minutes.
You · Ongoing
Before your call
Have these ready
Gathered once, these let you finish the whole setup, from account to first order, in one session.
Details & documents
- ABN and company name, as they appear on the register
- Main contact: name, role, mobile and email
- Delivery address, plus dock and access notes
- Receiving hours and any site rules for drivers
- Cold storage on site: chiller, freezer or both
- What you buy, how much and how often
- The card your business pays with (payments run through Stripe)
Decisions to make
- Who runs the account: settings and users
- Who places orders day to day, and their backup
- Who checks goods at the door
- Your order cut-off times and delivery windows
- What to source first: the products worth testing in week one
What to expect, both ways
The full cost before you pay
Listings show one price per kg, ex GST. Once a supplier accepts, freight is quoted and confirmed, and the order’s product and freight show together before any charge. A freight quote older than two hours refreshes first.
Your identity stays private
Suppliers see you as “Verified Buyer” and your location as suburb and state. Your name and delivery address reach one supplier only, on the delivery label, after you pay their order and freight is booked.
What the platform asks of you
Keep delivery details accurate, only request stock you intend to pay for, have someone at the dock in the window, and report problems from the order screen, with photos, as soon as you find them.
Go-live checks
You go live when seven checks pass
If one blocks, onboarding pauses with that check named, and the team fixes it with you.
- G1
Coverage
What you buy maps to live suppliers with refrigerated freight to your address.
- G2
Verification
ABN and company checks complete and approved.
- G3
Delivery address
Address checked; receiving confirmed for refrigerated trucks: cold storage, hours and access.
- G4
Privacy briefing
You know what suppliers see, when your details are released, and why that protects you.
- G5
Payment expectations
You know the full cost, product plus confirmed freight, shows before you pay, and each supplier order is paid on its own.
- G6
First order
Guided if you want it. The team watches it end to end.
- G7
Follow-up
The team checks in within 48 hours of your first delivery.
Questions before your call? Email Use the form to reach us and the team covers them on the day. Registering means you accept the Platform Terms, Privacy Policy and Buyer Terms; every policy is on the legal page.
Ready to source your first load?
Request buyer access. It's free, with no subscription, and the team walks you through every stage.