Buyer Terms

Version: 2026-06-legal-l1

1. Buyer Responsibilities

As a buyer on Protein Link, you agree to submit order requests only for quantities you intend to purchase and to complete payment for confirmed orders in a timely manner.

2. Product Information

Product descriptions, images, storage requirements, and pricing are provided by suppliers. Protein Link does not independently verify product information. You are encouraged to communicate with suppliers directly if you require additional details before placing an order.

3. Order Acknowledgement

When submitting an order request, you acknowledge: “I understand that product information is supplied by the supplier. Protein Link facilitates the marketplace but does not guarantee product quality or accuracy of listings.”

4. Pricing and Fees

The price displayed on the marketplace includes any applicable platform fees. Final pricing is confirmed at the time of order acceptance. Freight costs, if applicable, are calculated separately and disclosed before order confirmation.

5. Payment

Payments are processed through Stripe. By completing a purchase, you agree to Stripe’s terms of service. Protein Link holds payment in trust until the supplier confirms dispatch.

6. Receiving Goods

You are responsible for inspecting goods upon delivery and reporting any discrepancies, damage, or quality issues within 24 hours of receipt. See our Refund and Dispute Policy for the resolution process.

7. Sale-Party Clarity

The sale is between you (the buyer) and the supplier directly. Protein Link is not the seller, does not take title to goods, and does not bear responsibility for product quality, fitness for purpose, or compliance with your specific requirements.

8. Cancellation

Order requests may be cancelled before the supplier accepts them. Once accepted, orders are binding. Cancellation of confirmed orders may be subject to fees as described in the Marketplace Transaction Terms.