Buyer Terms

Version: 2026-08-legal-l4

1. These Terms, Acceptance and Priority

These Terms are between Protein Link Pty Ltd ACN 696 889 433 (Protein Link, we, us or our) and the business that registers as a buyer on the Platform (Buyer, you or your).

You accept these Terms when you register a buyer account or submit an order request, whichever happens first. We will record the date, time and version you accepted, and that record is evidence of your acceptance. You warrant that the individual accepting these Terms is authorised to bind you.

These Terms operate together with the Platform Terms of Use, the Marketplace Transaction Terms, the Freight Responsibility Matrix, the Refund and Dispute Policy, the Food Safety and Recall Policy and the Privacy Policy. If there is any inconsistency, the following order of precedence applies:

1. these Terms;
2. the Marketplace Transaction Terms;
3. the Platform Terms of Use; and
4. the policies, being the Food Safety and Recall Policy, the Freight Responsibility Matrix, the Refund and Dispute Policy and the Website Disclaimer, in that order, except that the Privacy Policy prevails over every other document on the handling of personal information and the Freight Responsibility Matrix prevails over every other document in relation to freight, risk in transit and cold chain.

2. Buyer Responsibilities

As a buyer on the Platform, you agree to submit order requests only for quantities you intend to purchase and to complete payment for confirmed orders in a timely manner. You must acquire products through the Platform for use in your business.

You warrant that you hold every licence, approval and registration required to acquire, store, handle and on-supply the products you order, and that you will tell us within two business days if any of them is suspended, cancelled or made subject to a condition.

3. Product Information

Product descriptions, images, storage requirements, and pricing are provided by suppliers. Protein Link does not independently verify product information. You are responsible for satisfying yourself as to the suitability of the products for your purposes, and you may communicate with suppliers directly if you require additional details before placing an order.

4. Order Acknowledgement

When submitting an order request, you acknowledge and agree: “I understand that product information is supplied by the supplier. Protein Link facilitates the marketplace but does not guarantee product quality or accuracy of listings.”

We will retain a record of each acknowledgement, including the date, time, user and order request.

5. Pricing and Fees

The price displayed on the Platform includes any applicable platform fees. Final pricing is confirmed at the time of order acceptance. Freight costs, if applicable, are calculated separately and disclosed before order confirmation. Displayed prices are exclusive of GST unless stated otherwise. The supplier must issue you a valid tax invoice for each order it fulfils.

6. Payment

Payments are processed through Stripe. By completing a purchase, you agree to Stripe’s terms of service. Funds are held by Stripe and are released to the supplier after the supplier confirms dispatch. Protein Link does not hold your funds and does not hold money on trust for you or for any supplier.

You must ensure sufficient funds are available when the supplier accepts your order request. If payment fails, we may cancel the order and suspend your account.

If we make trade credit available to you, it is on separate written terms. Nothing in these Terms obliges us to provide credit.

7. Receiving Goods

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy conferred on a person by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or by any other law, where to do so would be void or would contravene that law. Every other provision of these Terms is read subject to this clause.

You are responsible for inspecting products upon delivery and reporting any discrepancies, damage, or quality issues within 24 hours of receipt. Reporting within 24 hours does not limit any right you have under the Australian Consumer Law, and a failure to report within that time does not affect a right that cannot be excluded by law. See our Refund and Dispute Policy for the resolution process.

8. Sale-Party Clarity

The sale is between you (the buyer) and the supplier directly. Protein Link is not the seller, does not take title to goods, and does not bear responsibility for product quality, fitness for purpose, or compliance with your specific requirements.

9. Cancellation

Order requests may be cancelled before the supplier accepts them. Once accepted, orders are binding. Cancellation of confirmed orders may be subject to fees as described in the Marketplace Transaction Terms. A cancellation fee will not exceed our and the supplier’s reasonable costs of the cancellation.

10. Freight and Risk

Risk in the products passes to you at the time set out in the Freight Responsibility Matrix for the delivery arrangement that applies to your order. Title passes to you on dispatch unless the supplier and you agree otherwise.

Where we arrange freight, we do so as agent for you. We may contract with the carrier in our own name, and where we do so we contract as agent for you as disclosed principal and hold the benefit of that contract of carriage for you. We are not a carrier and we do not carry the products ourselves. You must insure the products in transit for their full invoice value where you arrange collection.

Where products you order are transported by a heavy vehicle you are a consignor of them for the purposes of the Heavy Vehicle National Law, whether the carrier is engaged by you or on your behalf, and you must comply with that Law to the extent it applies to you.

Your duties under the Heavy Vehicle National Law are not affected by the allocation of freight cost, risk or insurance in these Terms or in the Freight Responsibility Matrix, and they cannot be transferred to us.

You authorise us to enter into the contract of carriage on the carrier’s terms, which we will tell you how to obtain before order confirmation. Where we contract with the carrier in our own name you must reimburse us the freight cost and any charge the carrier makes for demurrage, redelivery, waiting time or a failed delivery caused by you. The Freight Responsibility Matrix sets out how a claim against the carrier is pursued and how we account to you for what we recover.

11. Our Liability

Subject to the clause on non-excludable rights, our total liability to you in connection with these Terms is limited to the lesser of the Platform Fees paid to us by you in the 12 months before the event giving rise to the liability and $50,000, but in no case less than $10,000, and we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of data or any indirect or consequential loss.

You indemnify us against any loss we suffer arising from your breach of these Terms or from your handling, storage or on-supply of products after risk has passed to you, reduced to the extent our own negligence or breach caused the loss.

12. Confidentiality

You must keep confidential all information you obtain through the Platform about a supplier or another buyer, including identities, contact details, pricing and volumes, and use it only to place and receive orders through the Platform.

For 12 months after you are first introduced to a supplier through the Platform, you must not place an order with that supplier for products of a kind listed on the Platform otherwise than through the Platform, unless you had an established trading relationship with that supplier before the introduction.

13. Recalls

If you receive a recall notification you must follow the instructions in it, immediately quarantine the affected products, stop distributing them, and tell us what you have done. You must keep records that allow the goods you receive through the Platform to be traced to your own customers.

You must tell us within 24 hours if you become aware of any death, serious injury or serious illness that may have been caused by products acquired through the Platform.

14. Suspension and Termination

Either party may terminate these Terms by giving written notice. We may suspend or close your account immediately if you breach these Terms, if payment fails, or if we reasonably believe your use of the Platform exposes a supplier or us to risk. We will tell you why, and we will lift a suspension if the grounds are resolved.

Termination does not affect an order already accepted by a supplier. The clauses on payment, receiving goods, our liability, confidentiality, recalls and governing law survive termination.

15. Changes to These Terms

We may amend these Terms by giving you at least 30 days written notice. If an amendment would disadvantage you in a material way you may terminate without penalty by notice given before it takes effect. An amendment does not affect an order accepted before it takes effect.

16. Governing Law and Disputes

These Terms are governed by the laws of New South Wales. Each party submits to the exclusive jurisdiction of the courts of New South Wales and of any court that may hear appeals from them.

A dispute between you and a supplier is dealt with under the Refund and Dispute Policy. Before starting proceedings against us, you must give us written notice of the dispute and meet with us within 10 business days to try to resolve it. This does not prevent either party seeking urgent interlocutory relief.

17. General

A notice may be given by email to the address on your account and is taken to be received on the next business day after it is sent, unless the sender receives a delivery failure message.

You may not assign these Terms without our written consent. Nothing in these Terms creates a partnership, joint venture or employment relationship, and nothing in these Terms creates an agency relationship except to the extent that we act as your agent in arranging freight. If a provision is void or unenforceable it is severed and the rest continues.