Marketplace Transaction Terms

Version: 2026-06-legal-l1

1. Transaction Structure

All transactions on Protein Link are between the buyer and supplier directly. Protein Link acts as the marketplace facilitator and payment processor (via Stripe) but is not a party to the sale. Title to goods passes from the supplier to the buyer at the point of dispatch unless otherwise agreed.

2. Order Process

1. The buyer submits an order request specifying quantity and any notes.
2. The supplier reviews and accepts or declines the order request.
3. Upon acceptance, payment is authorised via Stripe.
4. The supplier dispatches the goods and confirms dispatch on the platform.
5. Payment is released to the supplier after dispatch confirmation.

3. Pricing

The listed price is set by the supplier. Protein Link may apply a platform fee, which is disclosed to both parties. The final price shown to the buyer includes any applicable platform fees. Freight costs are calculated and disclosed separately where applicable.

4. Payment Terms

Payment is processed at the time of order acceptance. Funds are held by Stripe and released to the supplier upon dispatch confirmation. Protein Link does not hold client funds directly.

5. Cancellation and Modifications

Pending order requests may be cancelled by the buyer without penalty. Once a supplier accepts an order, cancellation by either party may incur a cancellation fee of up to 10% of the order value, at Protein Link’s discretion. Orders cannot be modified after acceptance — a new order must be placed instead.

6. Disputes

If a dispute arises between buyer and supplier, both parties should first attempt to resolve it directly. If resolution is not reached, Protein Link may mediate at its discretion. See our Refund and Dispute Policy for the formal process.

7. Taxes

All prices are exclusive of GST unless stated otherwise. Each party is responsible for its own tax obligations. Protein Link may include GST in platform fees where applicable.