Supplier Agreement

Version: 2026-06-legal-l1

1. Supplier Responsibilities

As a supplier on Protein Link, you agree to list only products that you legally own or are authorised to sell, that comply with all applicable Australian food safety standards, and that are accurately described in terms of product name, weight, unit type, storage requirements, and pricing.

2. Inventory Accuracy

You must maintain accurate inventory listings. When publishing inventory — whether manually or via bulk upload — you declare that the information is current and correct. Stale or inaccurate listings must be removed or updated promptly.

3. Publish Declaration

Each time you publish inventory to the marketplace, you confirm: “I confirm this inventory is accurate, legally saleable, and complies with applicable food safety regulations. I understand that Protein Link facilitates the sale but is not the buyer or seller of record.”

4. Order Fulfilment

Once you accept an order request, you are obligated to fulfil it in accordance with the agreed terms (quantity, quality, price, and delivery timeframe). Failure to fulfil confirmed orders may result in account suspension or removal from the platform.

5. Payments and Stripe

Supplier payouts are processed via Stripe Connect. You must complete Stripe onboarding, including verification of business details, bank account, and director or authorised representative information. Protein Link does not store your payment card details or bank credentials.

6. Food Safety Compliance

You are solely responsible for ensuring all products comply with the Food Standards Australia New Zealand (FSANZ) Food Standards Code, relevant state and territory food safety laws, and any cold chain requirements applicable to your products.

7. Product Recalls

If a product you have sold through the platform is subject to a recall, you must immediately notify Protein Link and cooperate with any recall procedures. See our Food Safety and Recall Policy for details.

8. Limitation of Liability

Protein Link facilitates the marketplace but does not inspect products, guarantee buyer payment beyond the Stripe payment flow, or assume liability for product defects, spoilage, or losses during transit unless expressly agreed otherwise.

9. Termination

This agreement may be terminated by either party with reasonable notice. Protein Link may immediately suspend your account if you breach these terms, list prohibited products, or fail to fulfil confirmed orders. Outstanding payment obligations survive termination.