Food Safety and Recall Policy

Version: 2026-06-legal-l1

1. Overview

Protein Link takes food safety seriously. While we do not manufacture, store, or inspect products, we facilitate communication between suppliers and buyers and support compliance with Australian food safety standards.

2. Supplier Obligations

• Products listed must comply with the Food Standards Australia New Zealand (FSANZ) Food Standards Code.
• Suppliers must hold all required food handling and distribution licences for their state or territory.
• Cold chain requirements must be accurately stated in listings (Frozen, Chilled, or Ambient storage types).
• Expiry dates, where applicable, must be accurately represented.

3. Recall Notification

If a product sold through Protein Link is subject to a recall (voluntary or mandatory), the supplier must:

1. Immediately notify Protein Link via the platform or by contacting support.
2. Identify all affected lots, batch numbers, and orders.
3. Cooperate with Protein Link to notify affected buyers.
4. Follow the recall procedures required by FSANZ and relevant state authorities.

4. Platform Response

Upon receiving a recall notification, Protein Link will:

• Immediately remove affected listings from the marketplace.
• Notify affected buyers with available recall details.
• Retain transaction records to support traceability.
• Cooperate with regulatory authorities as required.

5. Buyer Responsibilities

Buyers who receive a recall notification must follow the instructions provided, quarantine affected stock, and not distribute recalled products further. Buyers should report any food safety concerns to the supplier and to Protein Link.

6. Traceability

Protein Link retains order and transaction records to support product traceability. Batch numbers, supplier details, and buyer details are recorded for each transaction where available.