Freight Responsibility Matrix
Version: 2026-06-legal-l1
1. Overview
This document clarifies responsibility for freight, delivery, and cold chain management for orders placed through Protein Link. Responsibilities depend on the delivery arrangement agreed between the buyer and supplier.
2. Delivery Arrangements
Option A: Supplier-Arranged Freight
| Responsibility | Party |
|---|---|
| Packing and labelling | Supplier |
| Booking freight carrier | Supplier |
| Cold chain during transit | Supplier / Carrier |
| Delivery to buyer’s address | Supplier / Carrier |
| Freight cost | Included in order or charged separately |
| Risk of loss or damage in transit | Supplier until delivery |
Option B: Buyer-Arranged Collection
| Responsibility | Party |
|---|---|
| Packing and labelling | Supplier |
| Collection from supplier | Buyer |
| Cold chain during transit | Buyer |
| Freight cost | Buyer |
| Risk of loss or damage in transit | Buyer from point of collection |
Option C: Platform-Facilitated Freight
Where Protein Link arranges freight through a third-party carrier, the following applies:
| Responsibility | Party |
|---|---|
| Packing and labelling | Supplier |
| Carrier selection and booking | Protein Link |
| Cold chain during transit | Carrier |
| Freight cost | Buyer (disclosed before order confirmation) |
| Risk of loss or damage in transit | Carrier (subject to carrier terms) |
3. Cold Chain Requirements
All parties in the supply chain must maintain appropriate temperature controls as specified by the product’s storage type (Frozen, Chilled, or Ambient). Temperature abuse at any point may void claims for refund or replacement.
4. Disputes
Freight-related disputes should be reported within 24 hours of delivery. See our Refund and Dispute Policy for the resolution process.